4

Lektion 4

Oscar Berg er en af de meget aktive twittere og bloggere omkring Enterprise 2.0. Oscar Bergs senest blogindlæg Time to socialize your business processes? er nærmest som skrevet til vores undervisningsforløb og noget af det vi skal beskæftige os med mandag den 15. november. Læs det her http://goo.gl/rI0em

Og her en længere række af slides der bla. har en smule Sharepoint inkluderet http://goo.gl/864OL

Flere relevante blogindlæg fra de seneste dage:

http://www.thoughtfarmer.com/blog/2010/11/14/enterprise-2-0-santa-clara-clarity-on-collaboration-please/

http://lehawes.wordpress.com/2010/11/11/enterprise-2-0-or-social-business-who-cares/

http://www.thoughtfarmer.com/blog/2010/11/08/social-intranet-summit-vancouver-an-unqualified-success/

Og lidt flere der også kan bruges

http://humancapitalleague.com/Home/10418

http://blog.holtz.com/index.php/weblog/comments/how_are_you_promoting_customer_literacy_among_your_employees/

Linkedin rsvp http://goo.gl/X41Bl

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Charlene Li: Open Leadership

The 10 Elements of Openness

Information Sharing    
Explaining: Creating buy-in Information originates from within the organization. The purpose of this type of information sharing is to inform people about a decision, direction, or strategy with the goal of getting recipients – employees, associates, distributors, and others – to buy into the idea, so that everyone is working toward the same goal. (p. 22-23)

 

The demand to be more open about how an organization makes decisions and operates is coming from people both inside and outside the organization. (p. 23)

Updating: Capturing knowledge and actions Information originates from within the organization. New publishing tools like blogs, collaboration platforms, and even Twitter provide updates taht are easily available whenever someone needs them. These updates have the added benefit of being archived, searchable, and discoverable, meaning the capture the knowledge, expertise, and actions that happen in the ordinary course of business. (p. 26)

 

Blogging provides updates.

Internal updates speed up product development.

Conversing: Improving operations Information comes from the outside the organization back into it. Senior executives like to say that they want to be closer to customers and employees. // By conversing openly, an organization engages in these conversations with the intent of improving operations and efficiency.

 

Putting community to work. Costumer service is historically a cost center for most organizations.  But many companies…
Collaboration platforms provide structure for conversations

Open Mic: Encouraging participation Information comes from the outside the organization back into it. Micah Laaker, a director at Yahoo!, has adopted the phrase “open mic” because it so aptly captures the essence of the next type of shared information, where anyone and everyone is welcome to come forward and participate with no preconditions. The epitome of this is YouTube, where you can find jumbled together …(p. 31)

 

What’s hard about open mic sharing is filtering through all of the submissions to find the best and most relevant content. //.. so there should also be ways to highlight and follow particularly good talent.(p 32)

Crowdsourcing: Solving a specific problem together Information comes from the outside the organization back into it. The goal with crowdsourcing is to grow the sources of new ideas and gather fresh thinking to create or improve a new product or service. This was always possible // But the difference now is that this is happening on an unprecendented scale…
Platforms: Setting standards and sharing data How technological openness can create platforms where different groups and people can work with each other using common standards. The goal behind open platforms is to create standards, protocols, and rules that govern how organizations and people can interact with each other.

 

Open architecture. This type of openness comes as a set of standards that lay out how organizations can work with each other and, in many cases, build on top of the platform – without having to craft detailed agreements with each and every partner. (p. 34) [ Firefox, Facebook, Apple.]

Open data access. Inside of every company lies a rich ware house of data that could be of interest and benefit to customers and partners. Some companies have what are called “application programming interfaces” (APIs) that define how data requests of can be made of that warehouse. Software can make requests of another software program or database. For example, Google Maps has an API that allows its maps to be integrated into other sites// (p. 35)

 

Decision making … no one type of decision making is best. Rather, understand that they differ in terms of the degree of control, extent of information shared, and choice of people involved as appropriate for each situation. 

 

Centralized A small number of people – typically the CEO and perhaps a small team around that person – have the knowledge and judgment to make centralized decisions. // The advantage…. // The key challenge…
Democratic In democratic decision making, a limited set of choices is put forward to a group and voting is used to make the decision. // The advantage… //The key challenge….
Consensus In this decision making mode, every person involved adn affected has to agree about whatever is being decided, resulting in tremendous buy-in. // The advantage … /The key challenge…
Distributed This model of decision making is a hybrid of all of the preceding ones, in that it pushes decisions away from the center to where the information and knowledge to make decisions actually reside, typically closer to the customer. // The advantage…. // The key challenge …
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Desanctis et al: Information Technology and the Future Enterprise
Chapter 1

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